A special notice to orders to the USA
Terms & Conditions
Thanks for shopping with us. By placing an order through our store, you agree to the terms below. Please take a moment to read them before you check out — we’re here to make things as smooth as we can.
Payment
We accept secure payments through Apple Pay and major credit or debit cards processed via PayPal. All transactions are protected with industry-standard TLS encryption, and we never receive or store your full payment details.
After you pay, please let your browser redirect you to the Order Completion page. That little step helps us record your order correctly.
Shipping
We offer worldwide free shipping on eligible international orders, with a few regional exceptions noted below*.
Standard orders are sent by Registered Airmail through Hong Kong Post. We typically prepare orders within 3 business days.
Delivery usually takes about 7 to 10 business days after we dispatch. Times can vary depending on destination, postal conditions, customs, and other factors outside our control.
Once your order ships, we’ll email you a tracking number. If you have a customer account, tracking may also appear there.
Need it sooner? Expedited shipping is available at checkout for an extra fee. We’ll choose the carrier that best suits your address — often FedEx, DHL, or Speedpost/EMS. If you have a preferred carrier, just contact us before you order and we’ll let you know whether we can accommodate it.
*Regional shipping notes
- United States: Postal services from Hong Kong to the US are suspended. US orders ship via FedEx at a flat rate of $30.
- Israel: Standard postal services to Israel are currently suspended. Orders to Israel ship via FedEx at a flat rate of $30.
Customs, duties, and taxes
Any import duties, customs charges, VAT, sales taxes, or other local fees in the destination country are the buyer’s responsibility.
We’ll always do our best to help your parcel arrive smoothly. Customs inspections and clearance are handled by local authorities and are outside our control, so we can’t be responsible for delays caused by customs.
If a parcel is returned, refused, or disposed of by customs or the courier because duties or taxes weren’t paid, we’re unable to issue a refund.
Returns and exchanges
For hygiene and product-integrity reasons, all sales are final. Please take a moment to check colour, size, specifications, compatibility, and other details before you order, so you can feel confident the item is right for you.
If there is any inconsistency between a product title, description, and images, the product title will prevail.
We can only consider an exchange or refund in these situations:
- You receive the wrong item
- The item is damaged in transit
- The parcel is confirmed lost by the carrier
If you receive a damaged or incorrect item, please contact us within 3 days of delivery and include clear evidence, such as photos or an unboxing video if you have one. We may not be able to help with claims reported after that window.
If a return is approved, the item must be unopened, unused, and in its original packaging. Original shipping charges and any shipping fees paid are non-refundable.
Cancellations and changes
We want you to feel sure about your purchase. If you’d like help choosing an item, confirming size or colour, checking specs, or arranging a shipping option, please reach out before you order — we’re always happy to help.
Once an order is placed, we start preparing it as soon as we can, so cancellations or changes aren’t always possible.
Payment-processing costs are charged to us as soon as an order is submitted and can’t be recovered, so we can’t offer a cancellation grace period. If we’re able to cancel before the order ships, an administrative cancellation fee of 10% will be deducted from the refund.
The same fee may apply if we can’t process your order because the shipping information is incomplete.
Returned or unclaimed parcels
To help your order arrive without a hitch, please make sure your shipping address, recipient name, phone number, and any other delivery details are correct and complete. Keep an eye on tracking updates and collect your parcel promptly if the carrier asks you to.
If a parcel comes back because of an incorrect or incomplete address, missing recipient details, refusal of delivery, or because it wasn’t collected within the carrier’s holding period, the order will be cancelled. Any refund will be reduced by:
- A processing fee of 10%
- All shipping costs incurred, including return shipping where applicable
By completing a purchase through our store, you confirm that you have read, understood, and agreed to these Terms & Conditions.